Edmonton, Alberta
100% full Not resolved

I bought $200 Nike Flyknit Lunar 3 Shoes while I was on vacation in Vancouver B.C.. Upon returning to my hometown, I wore the shoes for about 2 weeks- walking to and from the gym as well as running on the treadmill. Both the left and right shoes started to squeak very loudly. I would get stares as I walked around at the gym.

Since I could not return the shoes back to the original store, I had to send them into Nike Corporate in Toronto. I got a claims number and had to pay for shipping to return the shoes to them. After about 3 weeks, I called back because I did not know if Nike had received my shoes. No one at Nike Corporate in Canada could answer my questions, so I got forwarded to Nike in Portland. They told me that Nike had received my shoes and were sending a replacement.

Little did I know, the number that they had transferred me to in Portland was not a toll free number. I ended up having a $20 long distance charge on my cell phone plan! I was outraged! Now, about 2 months after I had sent my Nike shoes back, I received a pair of shoes back. However, they are the most ugly pair of shoes that you can imagine- half of the shoe is bright fluorescent orange, and the other half is black. These would be the shoes that no one would want.

I called Nike corporate again, and Roxy, the customer service rep, told me that since Nike had honored the agreement that they returned a pair of shoes, that there was nothing Nike could do. However, this is not a good enough reason, so I asked to talk to a supervisor. I was not going to be dismissed like Big companies like Nike want you to to make things so difficult that you end up giving up. I talked to a supervisor named Chris, and he told me that he could not help me. The only thing he could do was "take my feedback, and fill out an order". He stated that he did not deal with returns, and that was a separate office. When I asked him for a direct number or email address to deal with them directly, he stated that he could not give that out and that it was all "internal". So I asked to get his direct line so that I could follow up with him that he was actually going to do what he said, and he told me he could not give that number out either, that I had to talk to a customer service rep again. I asked for a reference number, and he proceeded to give me a phone record number as quickly as he could. You could tell that he did not want to be drawn back to this problem. Luckily I was on my computer and could type as fast as he spoke.

I have found that dealing with Nike is the most horrible, drawn out experience, that no one wants to take accountability for anything and they try to pass you off as many times as you can until you just give up and stop calling back. Having bought Nike products for over 15 years, this will be one of the last times I deal with the company. I am ashamed of having associated with Nike

Review about: Nike Flyknit Lunar 3.

I liked: Design, Comfortability.

I didn't like: Customer service, Quality, No accountability, Colors, Website.

Review #757925 is a subjective opinion of a user.

Value for money
Diversity of Products or Services
Product or Service Quality
Reason of Review / Monetary Loss poor customer service, bad quality, pricing, order processing issue / $250
Preferred solution Full refund

Had an Experience with Nike?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Modlily - Cheap, nasty and nothing like the photo!! Modlily "I ordered and paid for a dress from Modlily. I expected a silky/satin well made champagne coloured dress (see first photo). What actually arrived was a rough see through..." Read more Rosewe - Roswe is a SCAM Rosewe "I ordered this dress from Rosewe.com for $21.77 in size Large, thinking it was a good deal for a simple yellow dress. In the photo, the dress appeared to be..." Read more Promgirl - Review about Bridesmaid Dress from Bethesda, Maryland Promgirl "FALSE ADVERTISEMENT!! I don't usually write reviews, however this website deserves one. I had four girls purchase bridesmaids dresses for my wedding because the pictures online look amazing. Although, when..." Read more Italian Style Clothing - Armani AG Milano jackets SCAM Italian Style Clothing "Got scammed in Irvine yesterday 10/6/15 on Culver drive, small shopping center. Italian rep coming from fashion show.... Looking for JW airport to catch is flight to Ny and Milano.... He wanted to..." Read more DON'T WASTE YOUR MONEY ON ROCA LABS & DON KARL JURAVIN Roca Labs "Roca labs and it's owner continue to spew out craziness and are still selling BOGUS weight loss products that have been proven by the government and Juravin's own admission; not..." Read more CriCut - Design Space Doesn't Work! CriCut "I feel like I have wasted my money on this machine, I have only had it a month and I can barely get through a project even a small one..." Read more Suddenlink - It rains, no internet Suddenlink "First my sister here at the house was charged for a speed that was half of what she was paying for, then it kept going out, then again, and it..." Read more Rhinoshield cases are defective junk Rhinoshield "Not only are the cases defective junk when they don't arrive broken they don't work effectively and are made like complete junk. The bumper cases are loose and flimsy and..." Read more