Contact Nike Customer Service
Nike Phone Numbers and Emails
Toll-Free Number:
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(800) 806-6453Products and Orders
Customer Service:
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(800) 344-6453Company Info and Inquiries
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(800) 379-6453NRC, NTC and SWOOSH
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+86 215 288 2828China
Nike Emails:
How to Contact Nike Customer Service?
Most Popular Number:
| Total calls: 9 551 | Issues resolved: 396 | Last call: Apr 23, 2025 |
Nike Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Nike Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Nike is 8008066453. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Nike may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Nike Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Nike is 8008066453. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 81% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Nike may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Nike mainly because of product/ service, return/ replace, shipping and delivery.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Nike is giftcards@nike.com. 31% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Nike Website:
Nike Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday 4:00am - 11:00pm (PT)
NRC, NTC and SWOOSH Hours:
Monday - Friday 8:00am - 5:00pm (PT)
Company Info and Inquiries Hours:
Monday - Friday 7:00am - 4:00pm (PT)
Fax:
Nike Customer Service Reviews
im a Nike member and i order quite often, i went to use a promo code, and it wouldnt work at all, so i went online and looked up promo codes, and i found where Nike members can get a 30% family and friends discount each season, select members, ive been a member for some time and order a lot, and never seen a discount like that, so i contact customer service just to inquire about the girl i got was harsh, and abrasive, and just acted rude, i had to leave the chat she upset me so badly, like i wanted to fly to the chat and knock her out, so i decided id report her later, i got a girl named princess, and she wasnt much better she was lazy and just didnt want to do her job she was in a rush. So i was like ill try to resolve it the next day, well I waited for almost 4 hours and and i get a guy named David he wouldnt even let me write out my issue, before he left the chat, then i get another girl a hour and half later, she was nice but she was new and had only worked for Nike for 3 months so she didnt understand but was willing to learn at least, so she went to her escations team and we waited for over an hour and half, i finally told this girl listen i need to go to bed its 12:30am, i had been dealing with customer service since 6:00pm earlier that day, so the next morning i contact them again, and i get this one girl who was a complete *** i told her how long I waited, shes like there is no way you waited that long, and you got a 20% promo code, thats not even what they offer normally, and she went on to basically call me a liar, so shes like im going to have the higher ups at Nike contact you, so I get a email from one of those emails that you cant respond back too, that I cant have a promo code.
After the long waits and rude *** behavior nothing, welll then Christmas Day, I had to contact through the phone, know even know this guy was true, i bought some Christmas gifts in august, my step kid was picky, but the customer rep made comments that she needs to be grateful and Nike doesnt return for size control and pickiness, and my husband whos over protected heard it, like he was right, but like my over enabling husband heard it. And i heard it too.
Like at this point in time ive had such a a horrible customer service experience, id like a decent discount or im leaving as a Nike member customer, and i order often im pretty loyal, im not a liar, and I dont need sarcastic responses, get some customers reps that are kind, good grief the world has enough ugly. Decent discount or Im leaving as a customer
How Good is Nike's Customer Service?
Summary of Nike Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Nike?
Shipping and Delivery Question:
- “Haven't got order”
- “Have not receive my package”
- “Delayed delivery”
Product/ Service Question:
- “Wanting to purchase wholesale”
- “Item I purchased”
- “Product fake or original”
Return/ Replace Question:
- “Return”
- “A return that I sent back didn’t receive money back”
- “Need to change delivery address”
Request for Information Question:
- “How to return item that I’m dissatisfied with. I did not want to leave a negative review”
- “Question about discount”
- “Order status”
Payments and Charges Question:
- “Unauthorized charges”
- “You reversed early transaction”
- “Order not going though and you have charged me. 4 times.”
Refund Question:
- “Refund”
- “Refund problem”
- “Refund pending”
Activation/ Cancellation Question:
- “Cancel”
- “7 days authorization hold for a cancellation”
- “Cancel order”
Account Question:
- “Nike app account access”
- “Forgot cyber code”
- “Account log in”
Cards Question:
- “Lost gift card”
- “Gift card inquiry”
- “Gift card issues”
Website/ Application Question:
- “App failure”
- “Trying to order online”
- “Website issues”
Staff Question:
- “Customer service”
- “Customer service sucks”
- “Manager mistakes”
Employment Question:
- “Job”
- “Payroll”
- “For job”
Other Question:
- “Locate item”
- “Shoe sole came off”
- “Colors on sneakers”
Compare Nike Customer Service To
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