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Summary of Nike Customer Service Calls

257 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
04:53 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Nike to Ask about:

Return/ Replace:

  • “Looking for replacement laces royal blue for KD X sz 5 youth”
  • “Return golf”
  • “To replace a clear with broken studs”

Cancellation:

  • “Cancel an order”
  • “I had a order placed on retrob3 katrina size 11 but 30 min later order said it was cancelled”

Staff:

  • “Rude customer service no merchandise”
  • “Customer service”

Website/ Application:

  • “Question about retailer application”
  • “App failure”

Shipping and Delivery:

  • “Wrong item,wrong color”

Payments and Charges:

  • “Wrong billing and delivery address”

Refund:

  • “To check refund and if correct size shipped”

Cards:

  • “I paid for some kyries and it said sorry this transaction credit card couldn´t be completed”

Other:

  • “Shoes fell apart Tn airs soles fell apart on two pairs less than two weeks after purchase”
  • “Get some conformation on my order”
  • “Rufund”

About Nike

Top 5 Nike Products

Shoes, Sneakers, Pants, Shirt, Gift Card

Top 5 Likes about Nike

Products, Sure, Never had a problem until we bought nike alpha cleats, Never had a problem until i had to call customer service, Never had a problem

Top 5 Dislikes about Nike

Customer service, Poor service and warranty, Quality, Website, No accountability

Top 5 Related Companies

Converse, Jordan Brand, Hurley

Summary

Nike, Inc. is a major public sportswear and equipment supplier. At the present time, the company is headquartered near Beaverton, Oregon. The company is considered to be the leading supplier of athletic shoes, apparel as well as sports equipment in the world. Nike was incorporated by Bill Bowerman and Philip Knight in 1964 as Blue Ribbon Sports. It changed the name to Nike in 1978. Nike is the name of the Greek goddess of victory. Nike markets its products under the brand names of Nike Golf, Nike Pro, Nike+, Nike Skateboarding, Air Jordan, Team Starter. The company operates several subsidiaries among which are Hurley International, Cole Haan, Umbro and Converse.

Nike reviews and complaints

Nike is ranked 169 out of 1918 in Footwear and Clothing category

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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