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Summary of Nike Customer Service Calls

369 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
05:00 AVG CALL DURATION
6% ISSUES RESOLVED

Customers Contact Nike to Ask about:

Return/ Replace:

  • “Return shorts”
  • “Return labels”
  • “Returned sneakers and haven’t received refund”

Request for Information:

  • “Need to know how to do a clam”
  • “Warrenty and exchange questions”
  • “Confirmation”

Activation/ Cancellation:

  • “My order got canceled and i didnt do it”
  • “Cancel an order”
  • “I had a order placed on retrob3 katrina size 11 but 30 min later order said it was cancelled”

Product/ Service:

  • “You're going to support Colin Kaepernick I will never buy another piece of Nike equipment ever in my life Under Armour Skechers is going to be my new brands”
  • “The nike souls are not attached properly and i almost broke my leg”
  • “If i got the shoe cause i ordered the shoes but it said i didn't order anything”

Staff:

  • “Rude customer service no merchandise”
  • “Customer service”

Cards:

  • “Gift card”
  • “Gift card issues”

Payments and Charges:

  • “Wrong billing and delivery address”
  • “I paid for some kyries and it said sorry this transaction credit card couldn´t be completed”

Shipping and Delivery:

  • “Wrong item,wrong color”

Website/ Application:

  • “App failure”

Refund:

  • “To check refund and if correct size shipped”

Other:

  • “Damaged products”
  • “Problem placing order”
  • “New release”

Nike Rating Stats

2.1 out of 5 stars
based on 78 reviews
See all 263 reviews

Rating stats

  1. 42 reviews
  2. 12 reviews
  3. 10 reviews
  4. 7 reviews
  5. 7 reviews

About Nike

Top 5 Nike Products

Shoes, Sneakers, Commercial, Pants, Shirt

Top 5 Likes about Nike

Products, Sure, Never had a problem until we bought nike alpha cleats, Never had a problem until i had to call customer service, Never had a problem

Top 5 Dislikes about Nike

Bad customer service, Poor service and warranty, Terrible choice of colin kaepernick, Quality, Customer service i received

Top 5 Related Companies

Converse, Jordan Brand, Hurley

Summary

Nike, Inc. is a major public sportswear and equipment supplier. At the present time, the company is headquartered near Beaverton, Oregon. The company is considered to be the leading supplier of athletic shoes, apparel as well as sports equipment in the world. Nike was incorporated by Bill Bowerman and Philip Knight in 1964 as Blue Ribbon Sports. It changed the name to Nike in 1978. Nike is the name of the Greek goddess of victory. Nike markets its products under the brand names of Nike Golf, Nike Pro, Nike+, Nike Skateboarding, Air Jordan, Team Starter. The company operates several subsidiaries among which are Hurley International, Cole Haan, Umbro and Converse.

Nike reviews and complaints

Nike is ranked 9 out of 74 in Sport Equipment and Accessories category

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Nike Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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