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Tyjuana W

I received a pair of shoes for Christmas, I have worn them twice and they still fit tight. Can I return the shoes?

Top question

I worn the shoes once and they felt tight, however, I thought they time to adjust to my feet. I have worn them a second time and they still fit tight. Can I return these shoes to the store?

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Ann McDonald
Shopping Expert

With your Nike Membership, you have 60 days to try it on, try it out, and see if it's perfect for you. If at any point during those 60 days you decide it's just not right, you can return your order or exchange the item for another size or color.
If you are a Nike member you should:
  • sing in your account,
  • on your orders page on Nike.com, scroll to one of the items you’d like to return and tap "View or Manage" to open the order,
  • select "Return Items." If you’re viewing your orders in the Nike App, tap "Return Order" under the item you want to send back,
  • provide a reason for each and hit "Submit Return",
  • choose how you want to return the item.

Ashley L Xol

I purchased them at a local retailer and do not have a Nike account. What is my next step we love the bike brand but are extremely disappointed with this

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Melanie Cooper

Has anyone actually returned worn shoes to Nike?

Their policy says you can test them out for 60 days. I'm curious if they actually take them back even if they've been worn outside.

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Osha Gwd

They took mine back, no questions asked. I had worn them out three or four timed and I washed off the soles before returning them. The reason for return is also a factor, meaning they are too tight and you thought they would loosen up or a factory defect. I have been a NikeClub member since 2010 and have retuned at least 50 items and never had a problem. I returned sweatshirts after I washed them because they shrank and no questions were asked.

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Gyongyi M
Verified Reviewer

Return number: C0131255****

Return number: C0131255****. Order ER100018****90.

When will I receive my refund? I returned the product on November 28.

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Ziggy Bit

if i ordered a few items and didn't receive them all the box says only 2 but they are trying to say ...

if i ordered a few items and didn't receive them all the box says only 2 but they are trying to say i got all 3 the person i talked to locked my account so i can't call anyone else for help and they wont answer my calls or messages left for them what can i do?

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Sylvia J Spi
Verified Reviewer

Will you ever make the Nike High Heels or Stilettos again

Will you ever make the Nike High Heels or Stilettos again? If they are being made, where can I purchase them?

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Saraiya Ifs

If a store has very bad service who i can contact

If a store has very bad service who i can contact? There is a store nobody help or care i try several times and try comlain local nothing help

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Sheree M Kps

How to return Nike backpack zipper broke after one time using l please email me at Smajkowicz@***

How to return Nike backpack zipper broke after one time using l please email me at Smajkowicz@***.com

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Kristi Dsw
Verified Reviewer

I purchased a pair of shoes and received them with one being discolored

I purchased a pair of shoes and received them with one being discolored. They are supposed to be white but one is noticeably yellow, like it was sitting g out as a display maybe in the window???

I am stuck with these shoes. Can I send them back to headquarters for a replacement?? The store I purchased them from refunded the money and just gave me the shoes because the style I purchased is completely sold out. I want the shoes I ordered?

Not my money back!?? Please help!

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Brenda S Ffl
Verified Reviewer

How do I get my free stuff for doing surveys

Why is it that I continue to do all of these Nike surveys to get free socks ,shoes, clothes and gift cards and I still have not received anything from Nike? I am continuosly filling out surveys and whatever it takes to get the item and I still wait patiently hoping today will be the day.But nope , I guess I would just really love to have some name Brand shoes and clothes that are not bought at the goodwill

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Nikodem Z Rpf
Verified Reviewer

When will the Nike zoom mercuriol vaper 15 pro Fg back in stock in a size 3.5

Just a question I wanted to know if the boots will be in stock because I want them for someone and there not in stock so I wonder when they will be in stock

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Andrea L Lys

I put my refund on the wrong debit card

I use another card for my refund did not use the same card will my money come on that card how many day will it take both card was mine I just use the wrong card

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Krystal N Tce

How do I file a claim for replacement shoes for a manufacturer error

The sewing on the sneaker seam has come apart I was wondering how I can get a replacement as these shoes are less than a year old. The number in the rubber is su20mnjdsp-986

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Gabe D Lhn

Will Nike ever come to market with a steel toe or composite toe work shoe?

I work at a job where safety toe shoes are a requirement. I stand and walk around all day and my feet demand a comfortable work shoe.

I participate in a work program called Industrial Athlete where we work to prevent work injuries from happening through strength training and stretching exercises. My question is: Has Nike forgotten about all of us "Industrial Athletes"?

Many of my coworkers wear safety toe shoes from New Balance and Reebok yet there are none from Nike. Please tell me this is fixable!

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Mariam H Fnv
Verified Reviewer

I would like to know if i can order me a Nike air force 1'07 the white n silver cz my size is not available?

Mariiamhendriix22@***.com I would like to know if i can order me a Nike air force 1'07 the white n silver cz my size is not available?

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Georgina M Fbj

How do I return faulty runners. I bought them in January which is now past the 30 days for return in the shop.

They are less than 2 years since manufacturing and I believe that they are covered under your warranty. Like many Nike runners that I have the toes have torn.

What do I need to do to, as this has happened too many times? I appreciate any information that you can give me.

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Victoria A Eyd
Verified Reviewer

Where is my refund

I sent back 3 pairs of trainers C0090998**** on 1st June 2022 and have heard nothing and have yet to receive a refund?

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Lee M Oad
Verified Reviewer

Why have Nike changed their hoodie zips to plastic??

Can’t believe nike has seriously downgraded the quality of their hoodies by replacing the metal zips for plastic ones. I bought a jumper online from a catalog & was shocked to find this.

I almost passed it as a fake, But yet they still charge £60+ for there hoodies!

Shame. I won’t be buying any in the future.

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Craig D Oyg

How can I get my refund

Yous sent me a return label and I returned the good that were faulty over 2 weeks ago now and have had no response from yous at all not very happy with the service at all could you maybe try and help me out please many thanks

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Agar P
Verified Reviewer

How can I exchange my nike shoes.

I have purchased nike shoes before 5 month ( December month) which is damaged under warranty period. Now how can I replace it.

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KS C

Special requirement for men athletics shoes

I am suffering from acute diabetic peripheral neuropathy with metatarslagia IE pain in ball of foot. I have wide front foot and need extra extra extra wide shoes 11E, size UK 7.5/8 with depth in toe box to wear metatarsal pads,/ cushion to reduce severe pain in ball of foot Can you offer any shoes to meet my medicsl issue

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