Nike
Nike Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nike has a 2.2 star rating from 408 reviews with 36% would recommend; overall sentiment is mostly dissatisfied due to frequent delivery, refund, and quality issues.
Key Takeaways for Future Customers
- Check recent Nike reviews before buying high‑price items.
- Expect potential delays and prepare documentation for refunds.
- Be persistent with customer service and track orders closely.
Negative Feedback / Risk Areas
- Repeated Nike customer complaints about poor customer service and unresolved refunds.
- Frequent reports of product defects, damaged deliveries, and lost orders.
- Issues with gift cards, double charges, and exchange/refund processing.
Positive Feedback
Some customers praise comfort and product selection; a minority report quick, effective support resolving orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Nike has a 2.2 star rating from 408 reviews with 36% would recommend; overall sentiment is mostly dissatisfied due to frequent delivery, refund, and quality issues.
Key Takeaways for Future Customers
- Check recent Nike reviews before buying high‑price items.
- Expect potential delays and prepare documentation for refunds.
- Be persistent with customer service and track orders closely.
Negative Feedback / Risk Areas
- Repeated Nike customer complaints about poor customer service and unresolved refunds.
- Frequent reports of product defects, damaged deliveries, and lost orders.
- Issues with gift cards, double charges, and exchange/refund processing.
Positive Feedback
Some customers praise comfort and product selection; a minority report quick, effective support resolving orders.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cedar Falls, Iowa
Wasn't resolved
Basically the rep couldn't delete an item from my cart on the backend. Ok if i cant and he can't who can? Stupid.
- Tight trends
- Expensive frump
Preferred solution: Nothing just listen to me
User's recommendation: Use PC
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Strand, Western Cape
Resolved: NO REFUND!
- - Order placed 14 Nov 2025 for daughter's prom; delivery due 27 Nov 2025.
- - Aramex parcel lost; issue since 20 Nov 2025; refund not received.
Company fixed the issue and I have been provided with full refund. I was refunded in full. I do NOT recommend this company again.
These shoes were meant for my daughter's year-end prom! The tracking showed that the order is with the carrier, which is Aramex. I called them and was told that the parcel is lost! This has been going on since 20/11/2025, when I followed up to check where my order was.
It is now 22/12/2025, and when I call the Nike helpline, I am either being disconnected or told that the case is under investigation. I have requested a refund, and I am still waiting as I did not receive the parcel.
We had to make another plan to make my daughter's day special. The worst service ever!
- Very bad customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuality of shoes
- - The material is pulling away from the toes.
- - The shoes are extremely comfortable; the material could improve.
- - Air pockets leaked: blue 3–4 months; white ~6 months.
The material is pulling away from the toes of the shoes! The shoes are extremely comfortable; just need better material maybe?
I have had three pairs of these, two white ones and one blue one. The blue ones' air pocket got a leak after about 3-4 months of casual wear.
The other white ones' air pocket got a leak about 6 months in. This last pair of white ones I have had about a year and a half, and the air pocket is good, but the material is not.
- Comfortable
- Material
Preferred solution: Would like a replacement pair of shoes! They are not cheap and I have bought three pair!
User's recommendation: Very comfortable but poorly made!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
Status as a Member/Requesting Review from Manager
- - Asked for a birthday discount on an Air Force shoe; denied.
- - Language barrier noted; caller was kept on hold and could not reach a supervisor.
This company don’t give a dime for their customers and it all about money. Other companies are more open to resolve problems such as Skechers or Adidas.
I called today to ask for a birthday discount and was about to purchase an Air Force shoe for my grandson, whose birthday is tomorrow. The person did not speak English well, but I was denied, and I asked to speak with the supervisor, and I was kept on hold forever.
Then the supervisor said they would call me, and I said I needed to talk to the manager and not respond. I called back and explained my situation again, stating that I have spent a lot of money and need to speak with the supervisor. The person said that I was cut off from any privileges, and I said, "What are you talking about?" More reason was needed to speak with a supervisor. I was denied the opportunity to speak with the supervisor or manager to clear my situation.
Could you please take a look at my situation and email me the facts on why I have been cut off, as the person said? This is how your company treats a customer who has spent a lot of money with your company.
Sincerely,
Fritz Solis
- Good products
- Bad customer service
Preferred solution: Apology
User's recommendation: No, I don't want they can be treated as me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Riverside, California
The Worse Customer Service By Customer Services and Supervisors
- - Staff lack respectful customer service.
- - No supervisor or manager was available to resolve the issue.
These people who work as customer devices sone in US and other who knows where have no skills that all to treat the customers with divinity and respect.
You wanted to speak with the supervisor or manger to resolve the problem and they are not there for customers like myself.
User's recommendation: None But Experience and Call Many Times To Resolve My Case
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Austin, Texas
Lifelong customer lost
- - Jordan quality has declined while prices stay high.
- - Two pairs cost $500 and are uncomfortable; the back plastic tears the lining and irritates heels.
I was beat out of $500.. Nike doesn't give a ***
I have noticed a severe decline in the quality of them over the years, yet the prices never fall. I recently bought 2 more pairs, paying almost $500 in all. I'm far from rich and shouldn't have spent that much, but I do value having good shoes. Anyway, both pairs are junk.
So uncomfortable I can't even wear them. One, the plastic in the back that apparently supports the shoe has already broken through the inside lining and now I can't even wear them for more than a few minutes without them tearing up my heels. The plastic rubs and scrapes the back of my heels, literally tearing the skin and causing big sores. And that's even with socks on.
I've been a lifelong Jordan supporter, and they've always been my favorite shoes. I've spent thousands over the years buying them.
Never again! Jordan will not get another dollar or good review from me anymore!
- There are no pros
- Cheap
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Resolved: Double order
The customer service person was very efficient and solved my problem while on the phone. Everything good now.
Resolved: Bought a pair of Nikes in July and then August a whole developed in the tow of one of the sneakers
Unsure I looked down and saw the hole I had just gotten them as a present from my daughter for my birthday.
Pittsburgh, Pennsylvania
Worst customer service ever. Been trying to get gift cards for a month now but keep getting pused off for more days and they told me at costumer service that they have no higher ups to help me
Every attempt I have made to resolve this issue has only led to me getting more upset. I got hung up on and pushed around for days about my order I made last month.
Preferred solution: Atlest real help
Stockton, California
My Black and white AF1’s
- - App showed Nov 29, email said Dec 4, then Dec 6.
- - A call confirmed delivery by Dec 6 at the latest; looking forward to the AF1s.
Via the Nike app, I was given the 29th of November, then received an email stating that it would be the 4th of December. I checked the app today, and it told me the 6th, so I was a little concerned.
But my call today assured me it would be by the 6th at the latest.
Thank you! Can't wait to get my *** AF1s!
- Love the shoes and jordan
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNike Golf shoe issue.
- - Quality issue with Nike golf shoe; left heel fell apart while right is in excellent condition.
- - Loyal Nike athlete for many years; photos attached.
To Whom it May concern,It is a quality issue with a Nike golf shoe. The right shoe is in excellent condition, but, the left shoe heel section completely fell apart. Please see the attached photos.
I have been a very loyal Nike athlete for many years
Thank you in advance for your consideration in this matter.
Ron Peterson
704-575-****
Cleveland, Ohio
Return without a receipt
- - Customer says unworn shoes could be exchanged easily, but after calling Nike they refused to help, grandma bought them and can’t recall where.
My grandma bought me a pair of shoes from a store she dont remember where and she lost the receipt shes older has bouts of dementia. The shoes are too small and I was told by them that they would most definitely help with a problem with t h ere shoes its like a promise they have after multiple attempts I got nowhere the jerk refused to help me get another size the shoes are unworn brand new in the box and I cant wear them because they hurt too much
Im furious i was told that nike would have no problem exchanging my shoes that are brand new and unworn they don't fit my grandma bought them she doesnt remember where she got them from and after I calked them they refused to help me
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Verified ReviewerRip military boots
- - Boot ripped; requests Nike boot warranty terms.
- - Is replacement possible? Please advise.
- - If not, how to obtain the same boots not sold on base.
As I am getting ready to deploy, my one of my boots ripped and I wanted to know what kind of warranty nike have on there boots. If they could be replaced it would be greatly appreciated. If not, how would I be able to get another pair of these exact boots because they do not sell them on base anymore?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woodburn, Oregon
I got ripped off. Would like the issue resolved and treated properly.
- - Promo: $100 → $50 gift card; said $150.
- - Spent $206, $164, $152 = over $500; five $50 cards expected.
- - Seeking resolution via phone or text; account verify.
So I went to the Nike store today. I have all my receipts and they were doing a promotion where if you spent $100 then you got $50 in a gift card back so every hundred dollars you spent.
$50 gift card well they told me it was every $150 I spent I got a $50 gift card which is incorrect. It says right on the gift card and I spent $206 on one receipt $164 on another receipt and I believe $152 on a separate receipt so added that up altogether Im pretty sure thats over $500 so I shouldve got five $50 gift cards and they only gave me three so I dont know if I need to call in and talk to somebody or if we can text back-and-forth and resolve this but I would like my issue resolved because I was not treated fairly whatsoever and Im very unhappy customer and I clearly spend a lot of money at your establishment in business and you can even go check my account.
I have a couple me. I use mine my wife weve used her sometimes and our son will use his You know stuff up and you can go check and verify that if you want to how about how much Your guys store so I mean to be really cool if something was done about this or else Im gonna stop wearing Nike thats for sure
- Cool style and comfort
- Customer service does not match brand
- Manager was rude and ripped me off
Preferred solution: My gift cards that I was shorted
User's recommendation: Be careful they might try to pull one over on you or scandalous at least that manager was
Johannesburg, Gauteng
Track my order
- - I tried calling about my order, but staff did not understand me.
- - No tracking or updates; two weeks with no communication.
I am very disappointed with nike I tried calling them regarding my order they pretended as if they dont understand what I am saying even now I dont even know where my parcel is,it took the whole of 2 weeks there is no any communication or some tracking to check how far is my order
User's recommendation: Never buy online at Nike
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Verified Reviewer |
Barrio Sur, Colón
Order some shoe
Sho was very rule too me. I did not recieve my shoe i was out of town when i came back the shoe was not here
Preferred solution: Full refund
About
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Nike, Inc. is a major public sportswear and equipment supplier. At the present time, the company is headquartered near Beaverton, Oregon. The company is considered to be the leading supplier of athletic shoes, apparel as well as sports equipment in the world. Nike was incorporated by Bill Bowerman and Philip Knight in 1964 as Blue Ribbon Sports. It changed the name to Nike in 1978. Nike is the name of the Greek goddess of victory. Nike markets its products under the brand names of Nike Golf, Nike Pro, Nike+, Nike Skateboarding, Air Jordan, Team Starter. The company operates several subsidiaries among which are Hurley International, Cole Haan, Umbro and Converse.
Nike is ranked 760 out of 12576 in Footwear and Clothing category
USA, Worldwide, Canada, UK, Europe
Nike FAQs
To cancel a Nike order within 30 minutes of placing it if you are a Nike Member, first sign it or navigate to your orders page. Choose the order you want to cancel and click/tap “View or Manage”, after which click/tap on the “Cancel Order” button and follow the prompts. If you do not have a Nike account, enter your order number and email address on the “Order Status” page and click on the “Cancel Order” button.
If you have ordered a certain Nike product and want to track your order, sign in to your profile and navigate to your order history. To track all track shipments along the way, visit the “Order Status page”, click/tap the order you want to track, and then choose the “Track Shipment” button. Such an action allows you to see the tracking number and estimated delivery date.
If you notice that your item has a certain defect within 60 days of your purchase, you can return it and get a full refund. Has the item a defect longer than 60 days and less than 2 years since the manufacture date? You can claim the Nike warranty if you purchased the good via an online store, retail store, Nike authorized store, or the app, by applying to the company at 800-806-6453.
It all depends on the delivery option. Standard delivery takes 2-4 working days. Wait for customized jerseys within 2-5 working days. The delivery of the Nike By You custom shoes takes 2–5 weeks.
An American multinational association, Nice, Inc. was founded on January 25, 1964. First, it was called as Blue Ribbon Sports. Only on May 30, 1971, the company changed its name officially to Nike, Inc.
Nike was founded by Bill Bowerman and Phil Knight. Currently, the company is mainly owned by Phil Knight, Vanguard Group, BlackRock, and other institutional investors.
The Nike head office is located in the United States at Nike, Inc. 1 Bowerman Drive, Beaverton, Oregon 97005-6453, United States.
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I work for Nike customer service and this promo was only in stores and caused so many issues because people would call us on Nike.com to either use it online (which was not possible) or to complain about stores. It stinks because the stores work somewhat independently of Nike.com so many of their processes are at their discretion.
The person at the store may have misunderstood the promo or ripped you off but either way, I'd be upset too.
Even though customer service couldn't get you another gift card, we can escalate your feedback about the store employees and you can be contacted back about it. I would recommend this.